Order

Placing an online order

• I am having an issue using a promo code, what shall I do?
• What payment methods do you accept for online orders?
• Can I use my Agent Provocateur gift card for online purchases?
• I have an error message when trying to checkout my order, what shall I do?
• How will I know if my order has been successful?
• How will my online order be packaged?

I need help with my order

• Can I amend or cancel my order?
• Why have I received a refund notification email for an item that I haven't received yet?
• Why has my order been cancelled?
• I have an item missing from my delivery, what should I do?
• I have received a faulty, damaged or incorrect item, what should I do?