We're sorry to hear you are having a problem using your code. From time to time we run promotions which are accessed via adding a promo code in the voucher code box on the right hand side of the checkout.
If you are adding a voucher code which is not working then there are some simple checks which may help:
1. Is the voucher code I have entered correct?
We recommend copy and pasting your voucher code directly from the marketing you have received to ensure there are no typos!
2. Is the voucher code I have entered valid at this time?
All voucher codes are run within a specific period which is communicated in the marketing of the offer. We include info on any current promos in our Terms and Conditions page. Please check our Terms and Conditions to ensure your code is current.
3. Is the voucher code I have entered valid on the products in my basket?
All promotional codes are offered on a specified product selection and do not include all items on the website. Products included in current promotions are referenced on the relevant product listing pages and exclusions can also be noted in our Terms and Conditions pages.
If you are still having problems with a specific promotional code please email our Client Experience team who will be happy to assist you.